If youd like to speak with us in your preferred language, weve got you covered. How to use the telstra troubleshooting tool telstra. If youre having trouble connecting to the internet, watch this video to learn how to troubleshoot wifi connection issues. For adsl modems, you may need to reenter your username and password back into the modem in order to reconnect to the internet. Allow 25 minutes for the modem to reconnect to the internet. Selecting your model allows us to tailor our support site for you. Smart troubleshooting fix service issues online telstra. With the telstra troubleshooting tool, you can diagnose and fix common broadband connection, wifi, email and home phone problems, saving you the time of contacting our support teams. Modemrouter problems wireless drop outs in response to chanse i am supporting as network operations to a firm which is situated in california and also have center at japan. How to troubleshoot problems with sending or receiving emails. Bigpond telstra outages internet, nbn, mobile and email. Wait 12 minutes for the modem to settle and go green, now check to see if your devices are connecting. Telstra what do i do if my broadband stops working.
Prior to this using my surfboard modem we played computer games together creating a local server bf2 port 16567. How to troubleshoot wifi telstra crowdsupport 107516. This is a reboot and can often solve connection problems. Problems with sending or receiving emails if you are suddenly experiencing difficulties with sending or receiving emails through your bigpond mailbox, it may be due to one of these three 276841. Firmware is the lowlevel embedded software that runs your modem, router, and other network hardware. Getting help on our apps the telstra 24x7 and my telstra apps provide detailed help and support for most of your product and service questions. Telstra media, formerly bigpond, has a wide range of media available including video, sport afl, nrl, sportsfan, music and entertainment. How to troubleshoot your telstra wifi connection youtube. Telstra media video, sport, music and entertainment. Telstra smart troubleshooting fix service issues online. Telstra media video, sport, music and entertainment tmedia. During a recent 48hr unplanned outage with my cable not nbn internet, the very responsive support team sent me a 2module kit with cable adapter plus smat modem 2 sm2.
Check if your telstra internet, nbn, mobile or email service has been affected by a network outage or planned maintenance, along with expected resolution times. If you are not using this version, please check that compatibility mode is turned off, otherwise you may need to. Telstra my account may not display correctly and some of the features may be unavailable to you. You can access the troubleshooting tool from a mobile or tablet ios or android or from a desktop computer. Alternatively you may prefer to do this via the modems interface 10. It depends on your modem, but this is a general guide to what each light means.
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